Kandji is a powerful yet easy-to-use tool designed for IT administrators of any size organization. Our support team and this Knowledge Base are here to help answer any questions. Below, you'll find details on the level of support users can receive based on access to their company's Kandji Web App. For more information, you can read about the Kandji Agent or an overview of the platform.
Contacting Support
Chat: Live chat is available 24/5 via the chat bubble at the bottom right of the Kandji Web App. Support hours begin on Sundays at 22:30 (UTC) and end on Saturdays at 01:00 (UTC) (excluding company holidays shown below).
Email: Customers may reach out to us via email at support@kandji.io
Knowledge Base: Available 24/7 at support.kandji.io, you'll find overviews of all areas of Kandji and frequently asked questions. You can also submit a ticket from anywhere in our Knowledge Base at the top of the page.
Team Members
Support is provided to any individual with access to the Kandji Web App. You can invite other administrators in the Access tab of the Settings section.
End Users
Users of enrolled devices will be directed to contact their IT Admin. For security and privacy reasons, Kandji does not provide support to anyone not found in the Team section of your Kandji account settings.
Code of Conduct
We value our customers and treat them with the utmost respect and courtesy. We expect the same in return. Disrespectful behavior, including but not limited to offensive language, personal insults, harassment, or threats, will not be tolerated.
Kandji Support Holiday Schedule
For our holiday support hours, please refer to the Iru Support Holiday Schedule.